Shipping policy
Shipping
We utilize a variety of shipping methods to safely deliver our various products. Some products specifically require that we send them either common carrier or specialty carrier depending on the packaging or unique requirements of the product. Most orders ship out on wooden pallets for added protection against shipping damage, customer is responsible for disposal of the pallet, other packaging, and any damaged items.
Outside of the lower 48 US States, shipping may not always be possible or may need to be arranged by the customer. However please call us, we will do our best to assist in making arrangements.
Additional shipping fees may be incurred for delivery to isolated areas. Orders shipped with freight carriers are most often delivered in large trucks that may not have the ability to access all residential streets, particularly in rural areas or islands where roads may provide limited accessibility. Though this is very rare, in this case additional charges may apply to complete delivery, or the customer would have the option to pick up their order from the shipping company's terminal closest to the delivery location.
Delivery Estimates
Delivery Estimates vary from product to product and should be taken as merely estimates. You may reach out to customer service at any time for updates on your order. Furthermore, please be advised that we always strive to ship COMPLETE orders - we do not ship items individually in most cases.Ā When estimating the delivery date for your order, please use the Delivery Estimate of the longest-delayed product as your delivery estimate for the entire order.
Delays
Customer agrees not to hold LTD Online responsible for delays caused by vendors, manufacturer, or carriers. Custom, specialty, made-to-order, and back order items can be delayed three (3) weeks or more due to customs and demand. Customers will be notified via e-mail as soon as we foresee a delay, however many items ship third party, and we are not always notified of delays. We are dedicated to delivering your order before the estimated delivery time expires, but we cannot always control third party shippers or the foreseeability of certain delays. Delays are not a right for cancellation or return and are subject to our cancellation and return policies.
Standard Shipping is typically the fastest delivery method and is only delivered to your curbside. The customer is responsible for transporting the items from the curbside and any necessary assembly inside your home. Customer is also responsible for the following steps.
