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Frequently Asked Questions

Welcome to Patio Productions' FAQ page! These are some of the most common questions we've received from customers over the years. We hope you'll find the answer to your question here, but if not, please contact us either by phone or email and we'll get you the help you need!




Questions about Patio Furniture and Accessories | Questions about Orders | Questions about Shipping and Delivery




Questions about Patio Furniture and Accessories

Q: What is Welt?

A: Welt goes by several names.

It can be called a welt trim, welt cord, welt piping, or simply welting. It is the decorative trim around the edges of a cushion to give the cushions a more finished look. A thin piece of cord or piping is wrapped around in fabric and sewn to the seams of a cushion. It serves two primary purposes. The first is functional, helping to strengthen and protect the seams of the cushion.

The second is visual. Welt gives cushions a more finished look and emphasizes the shape of the cushion. Welt that matches the color of the cushion fabric is called a "matching" or "self" welt. Welt that is a different color than the color of the cushion fabric is called a "contrast" welt.

Adding a welt to a cushion is a custom process and may extend an order's lead time by 2-4 weeks. There may also be an additional charge for adding welt, which varies by manufacturer.

Q: What is an Umbrella Valance?

A: An umbrella valance is a continuation of the canopy fabric that hangs off the edge of the canopy.

Valances are frequently seen on patio, market, and beach umbrellas made by most manufacturers. Though valances provide no functional use, they add a great finishing touch to an already beautiful outdoor accessory.

Q: What is the best material for patio furniture?

A: Each material used will have unique benefits;

So it’s best to find a material that works well for your specific situation.

Aluminum is lightweight and strong, with the added benefit of being rust-proof. This makes it ideal for coastal climates or anywhere with lots of rain.

Teak is another great option for anyone who lives near the water, as teak’s high oil content will keep the wood from developing mold or mildew.

Live on top of a hill or anywhere with strong winds? Wrought iron furniture will be the perfect choice, as it is heavy and very strong.

HDPE synthetic wicker and aluminum frame construction can simply be hosed off to be cleaned, and will last many years.

For more details on these, and other materials, please see our materials information sheet or contact our knowledgeable sales team for recomendations best suited for your space.

Q: Will my patio furniture rust?

A: Only wrought Iron and steel patio furniture has the potential to rust.

However, many modern wrought iron furniture pieces offer a multi-layer powder coat that is designed to keep out moisture for years on end. HDPE synthetic wicker, aluminum, teak and poly-wood lumber materials won't rust.

Q: Do I need to cover my patio furniture?

A: Covering your furniture while it is not in use is recommended.

Modern patio furniture is designed to withstand the elements, but if you live in an area where the winter is harsh, we recommend covering your furniture or storing it in an enclosed shed or garage. Cushions should be covered or stored away from moisture to avoid mildew. Many brands offer furniture covers to fit specific pieces so you can ensure you have a perfect fit.

Q: How often do I need to clean / maintain my patio furniture?

A: The answer to this question varies depending on the material that your patio furniture is made from.

High-quality brands typically take less maintenance because of the quality of their constituent parts. Wood furniture like teak requires yearly maintenance to keep its vibrant color. Please refer to each product’s maintenance information for more detailed instructions.

Q: Can my patio furniture get wet?

A: The short answer is yes!

Patio furniture is designed to withstand the elements, and can tolerate even the heaviest of rains. However, we always recommend covering your furniture to ensure that it lasts for years on end.

Q: How long will my furniture last?

A: The manufacturer provides a warranty which covers manufacturing defects, and warranties vary by manufacturer.

These manufacturing defects, while rare, are most often noticable immediately or will surface within a few weeks of use. Each specific warranty will range based on material and manufacturer, this information is noted on each item on our website. With proper care, patio furniture will have a lifespan that far exceeds most manufacturers warranties. If you need help locating the warranty information of a specific product, give us a call, email us, or start a LiveChat with us today!

Q: How heavy should my umbrella base be?

A: This depends on the amount of wind in your area, but generally, the heavier the better.

You should shoot for a weight equal to about 10 times the size of your umbrella. So if you have a 9’ umbrella, the minimum weight required would be about 90lbs. Cantilever umbrellas require much more weight than center post umbrellas due to their design.

If you are putting your umbrella in a dining table umbrella hole, you will still want an umbrella base of at least 50 lbs.

Cantilever umbrellas need special consideration. Due to their sail-like shape and leverage, they require even heavier bases. Most require a minimum of 400 lbs.

For a more detailed answer, pertaining to your particular use case, please get in touch with our sales team to point you in the right direction.

Q: What if I don't see what I'm looking for on the Patio Productions website?

A: We have access to many more products than what you see on the site.

If you don't see a specific product that you're looking for on our website, we have access to many more products in-store! Along with our website, Patio Productions has a large selection of furniture and accessories at our brick-and-mortar locations and in-store catalogs to browse from. Feel free to contact us by email or by phone at (888) 947-4449. If it's available, we can make it yours! We may also be able to source something for you.

Questions about Orders

Q: Will I be charged for sales tax?

A: Only in California.

We must charge sales tax in the state of California in accordance with Federal and State laws. Out of state customers will not be charged sales tax. This only applies to our online checkout - in-store orders are always subject to California sales tax.

Q: What are my payment options?

A: Credit Card, Paypal, and personal check.

All major forms of credit cards (such as VISA, Mastercard, Discover Network, and American Express) are acceptable for payment along with PayPal Credit. If these are not viable options, we are happy to take a personal check. Just give us a call at (888) 947-4449 to make those payment arrangements.

Q: When will I be charged for my order?

A: At time of purchase, provided inventory is available.

We require payment in full at the time of purchase. For web orders, your card will not be charged until we confirm inventory and process your transaction.

Q: Can I get a discount?

A: Absolutely, but discounts vary depending on time of year.

We offer special discounts and savings periodically during the year. In the event we are not offering any specials or discounts on specific products, we may still be able to offer special pricing based on the size of your purchase. To obtain a price quote for a large order, or to inquire about special pricing qualifications, please feel free to contact us by email or call us at (888) 947-4449 .

Q: Will my personal information be protected?

A: We are fully secure and compliant with all state and federal e-commerce security measures.

To ensure the upmost protection for all your personal information, we do not keep credit information stored in our system, we use a secure credit card processing partner, and we will keep all contact information in house and confidential and none of your information will be sold. Please refer to our Privacy Statement and Policies for more information.

Q: How can I check the status of my order?

A: Email us.

If you have any questions about the status of your order, you may email our order status team directly at: orderstatus @ patioproductions.com. We will reply as soon as we are able. If the order has already shipped, we may refer you to the shipping company and any tracking numbers they may provide.

Q: Can I change or cancel my order?

A: Yes you may change your order, provided you let us know within 48 hours of your order being placed.

Patio Productions want you to be happy with your purchase and shopping experience and we know there can be changes of mind at any moment. If you'd like to change your order, we need to know within 48 hours of your order being placed and we will contact you with next steps as soon as possible. To cancel an order, please refer to our Terms and Conditions. We want to help you select the product that's best suited for you and your needs, so please give us a call and we can help you find the furniture that's perfect for you.

Questions about Shipping and Delivery

Q: How much does shipping cost?

A: Free for most orders.

All orders over $199 will ship for free in the contiguous United States. If you live outside the contiguous United States, we may be able to arrange shipping for an additional fee.

Q: Is there international shipping?

A: No.

All Patio Productions orders are shipped only in the United States and we do not provide international shipping.

Q: Is it possible to ship products to multiple addresses?

A: Yes, it is possible to ship products to multiple addresses.

If you wish to do this, please be aware that additional shipping charges may be applied for shipping to multiple addresses. Also, please mention this at the time of placing the order online, over the phone, or in-store. You may also email us with your request immediately after placing the order.

Q: Will there be shipment tracking?

A: You will recieve an email with tracking information once your order has shipped.

Many of our larger orders ship with freight companies, these are referred to as LTL shipments. Once your order has arrived at the local carrier hub in your area, they will give you a call to arrange the curbside delivery appointment.

Q: Will the freight carrier be able to help me with my furniture?

A: Not typically, though you can request White Glove delivery for an additional fee.

Most carriers and delivery services have policies in place that prevent their drivers from assisting you with unpacking or moving your shipment. If you chose curbside shipping as your delivery method online, the freight carrier will only be responsible for getting the packed product off the truck and into your driveway or curb. However, we do offer White Glove delivery services if needed. Please be aware that our website will default your order to curbside delivery so if you want White Glove delivery sevices, please call us to get a quote. White Glove delivery services must be arranged at the time of purchase.

Q: Can I get my patio furniture delivered and set up?

A: Yes, we partner with White Glove delivery services for an additional fee.

Prices will range based on your location. If you are local to us in San Diego, CA prices start at $100, however residents outside of San Diego will need to quote the service rate. Please email us or call us at (888) 947-4449.

Q: What should I do if my shipment is damaged when it arrives?

A: Contact us as soon as possible, and we will file a Claim on your behalf.

Patio Productions ensures that every furniture or product shipment is handled with great care and arrives at your location in excelllent condition, but there might be the occasional damage taken during transit. If you see any damage to the product when it arrives please contact us as soon as possible and we will follow up and take care of the situation with you immediately. For more information and direction, please refer to our Claims page on the website.

Q: Can you ship to a freight forwarder?

A: Yes we can, but payment options are limited.

Orders being shipped to a freight forwarder require payment by check or wire transfer. We cannot take credit card payments for these orders because the freight forwarder ship to address is not affiliated with the credit card account. Please contact our sales team for more information about orders that ship to a freight forwarder.

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