Refund policy
Satisfaction Guarantee
In the unlikely event that you are not completely satisfied with your purchase, you are welcome to return the product within 15 days from delivery for a full refund of the product price. Just ship your order back to the manufacturer’s stocking location or if manufacturer returns are not accepted, to another address specified by our staff when requesting your return. The refund will be processed once the return has arrived and been inspected. Non product associated fees or costs such as design services, premium delivery or assembly charges such as “White Glove Delivery”, storage fees, and specialty equipment such as crane fees are not refundable once the service has been rendered. Please note the following stipulations regarding any return so you can be fully refunded:
Return shipments must be insured for the full retail value of the product. In the event of damage or missing items in return shipping, insurance on the shipment is the customer’s only method of reimbursement for the return. In order to ensure a full refund, the product must be returned unused, in new condition, with the original packaging materials intact. Many times the delivery companies will try to take the packing material from your premises, if you want the ability to return the item for any reason you must keep the packaging materials and/or ask them to leave them. All returns must be accompanied by a Return Authorization Code. This can be obtained by calling our customer service department. Any return not accompanied by an authorization code cannot be accepted by our shipping department and no refund will be issued.
Please note if you have small doorways, halls or elevators that some boxes may not fit. Please call for exact dimensions if you are concerned about the use or space the product is intended to fit through or be placed in. Orders that will not fit into a customer’s intended space are not eligible for the Satisfaction Guarantee. Returns will be refunded less all shipping and/or delivery related charges. Please measure carefully.
