Patio Productions Terms & Conditions

No Sales Tax!
For all orders delivered outside of California we don't charge sales tax on our outdoor furniture or decor. However since we are located in California we must charge sales tax on orders shipped within the state of California.

Free Standard Shipping!
The price you see is the price you pay for beautiful outdoor furniture delivered to you. Free shipping does not apply to HI or AK.

Patio Productions specializes in mid to high end outdoor furniture imported from the top outdoor furniture factories worldwide. Our goal is to provide quality outdoor and patio furniture that will not just stand up to a life outdoors but will transfer your patio or garden into an outdoor retreat that begs to be enjoyed.

Contact Us:
e-mail:
call us: 866-878-3325

Please Read Before You Order

Complete Satisfaction Guaranteed!
From our largest outdoor furniture items to our smallest patio decorations, every item purchased from Patio Productions is guaranteed to meet or surpass your expectations or your money back less all shipping charges. Custom orders are non-refundable but are guaranteed to be free from damage. In short when you see your new outdoor or patio furniture set for the first time we want you're only concern to be how much food to buy for the inaugural BBQ.

Low Price Guarantee
At Patio Productions we regularly shop our competitors stores to ensure that each and every one of our customers is getting the very best deal around. Though many items found at PatioProductions.com are unique to us, if you do find the same item offered for less by another authorized retailer we will beat their advertised price. To qualify, the items must be new and the price must include equivalent shipping, taxes and fees. When you purchase from PatioProductions.com you're guaranteed the finest outdoor furniture at the lowest possible price.

How to request a return
To request a return, please send an e-mail to with the name on the order, order number and reason for return. Returns must be received by the returns department within 10 days of receiving your order and on the item must be ready for pick up within 14 days. Once we receive your written e-mail request we will contact promptly and provide you a return authorization number and instructions for returning the items. If your item comes in a box you must return it in the same box. All customers are responsible for repackaging the items. Customers are responsible for ALL shipping charges on returned items including "Free Shipping" promotion but we do not charge restocking or processing fees.

How to report damage or defects
If any items arrive with damaged please call us immediately. If we can not be reached, simply refuse shipment on only the damaged item. If after delivery, you later notice that your item was damaged in shipping or has meaningful defects please send an e-mail to within three business days of receiving your order. You must also e-mail pictures to document the damage or defect. Patio Productions will replace damaged and defective items at no cost to you.

Order cancellation policy
Orders that are cancelled prior to shipping but after billing will be charged a cancellation fee equal to 10% of your of the total invoice amount. Orders cancelled or refused after items have shipped will be charged 10% of the total invoice plus all shipping charges incurred. Though we are very dedicated to our delivery estimates, late delivery is not an excuse to cancel.

Sorry we do not ship outside of the United States.